Award winning web hosting! Click to see some of the awards we've received!

At ServerPoint, we pride ourselves in our support options and staff. Our customers are amazed whenever they get a reply to one of their emails within just minutes, when the industry norm is about 48 hours.

Whenever you need some help, we are here to help you, 24/7.

In order to keep our support standards as high as possible, and keep our staff free to deal with major issues, please follow the steps below before contacting our support team.

Step 1: News Section

Are you all of a sudden experiencing a problem that was not happening before? Check our News section for updates on our systems in case we are experiencing any issues at the moment.
[Go to our news section...]

Step 2: Online video tutorials

Do you need to know how to configure your email client? Do something with Plesk or cPanel? We have over 100 video tutorials that will surely help you out.
[Go to our tutorials section...]

Step 3: Frequently Asked Questions

Why you can't send emails, but only receive? What does X error mean? The most frequently made questions can easily be found here, categorized by subject for easy browsing.
[Go to our FAQs section...]

Step 4: Searchable Knowledge Base

As we learn of new problems, or get new questions from our customers, we add them to our knowledge base for easy finding.
[Go to our Knowledge Base section...]

Step 5: Contact Technical Support

All else has failed? Then contact our expert support team quickly and easily via our web based support ticket system. Be aware that some services, such as dedicated servers, have limited emergency phone support 24/7, while others don't. Please do not call our toll free lines if your service does not include phone support.

Be aware that the ticket system is not for emergencies. Review our Contact Us page for emergency contact information.

[Go to our ticket system...]

Web Hosting

Virtual Private Servers

Dedicated Servers

Server Colocation

Application Hosting

Application Hosting