Experience makes expert. That is our philosophy. When we hire personnel for our support staff, we demand a high level of expertise, patience and friendliness.

But that's not all. We keep our personnel happy for many years. The level of experience they gather over all that time helps them when fixing just about any problem, quickly and efficiently.

Our support service, ARES, A+ Remote Expert Service, provides 24/7 support in any area of server management, such as programming, software configuration, security consulting, database management, and more.

All dedicated, colo and VPS plans come with certain levels of support included in your base price. However, we also make a wide variety of experts accessible to you to fix any kind of problem, or, to implement your custom solutions, at an affordable price.

Included Support	Level 0	Level 1	Level 2	Level 3
Web based Virtual Private Server reboot/OS reinstall
24/7 bandwidth graphing and port monitoring
Network related issues2
Skeleton DNS example configuration for you to follow (DNS configuration of first domain included)
Installation of new software3
Vendor released, software security upgrades at your request1
DNS transfers (up to 5 domains, does not include DNS server configuration)
Initial Plesk or cPanel/WHM configuration of domains, DNS and email (up to 5 domains)
Other DNS issues
Configuration of software firewall, up to 10 rules
Custom scripting and programming
1 hour per month of any kind of support
4 hours per month of any kind of support
15 minutes of any kind of support that is not already included in your plan (for example, options with no check mark)4	USD $35.00	USD $35.00	USD $30.00	USD $20.00
60 minutes of any kind of support that is not already included in your plan (for example, options with no check mark)4	USD $99.00	USD $99.00	USD $85.00	USD $60.00
Price per month			$79.99	$149.99

¹ We will be able to perform security upgrades for as long as your operating system's vendor makes them available. If no more are being released, we will recommend you to switch to a newer version of your operating system. ServerPoint will not be responsible for incompatibilities that may arise due to the upgrade of a software package. It is impossible for us to know if a problem will arise considering that all our customers use their servers differently.

² This does not include issues caused by changes made by the server's user to its network configuration. Such issues would be covered through ARES.

³ In the case of Linux, we will install any software that's already made available as a package by the vendor of the Linux distribution. Some packages, if intended to be used as part of PHP, may require PHP to be recompiled. In the case of Windows, software installations are limited to the software already included in Windows but which may not be installed by default. Web applications such as forums, blogs, CMS, etc, will be covered through ARES. Installation of any other kind of software, including compiling code, will be performed through ARES.

⁴ ARES "any kind of support" is limited to the knowledge and expertise of ServerPoint's staff, which even though it's quite extensive, it obviously does not include support for very high level applications and services, such as Oracle databases, deep security consulting and planning, etc. If you wish us to hire an outside consultant for very specific jobs, we can do so at an extra cost.